Can I get a refund?
Generally, Xolo does not issue refunds due to the nature of our services. However, refunds may be possible if the service or add-on has not yet been started or delivered.
For example:
- You purchased an add-on by mistake
- The service has not yet been initiated
- A duplicate payment was made
If this happens, please contact our support team, and we will review the request.
What happens if the service has already started?
If our team has already begun working on the service, the refund request will be reviewed on a case-by-case basis.
Depending on the situation, we may offer:
- A partial refund, or
- A refund minus a consultation or processing fee
This may apply to situations such as partially provided add-ons, ongoing processes, or work already performed by our accountants or support team.
Are refunds guaranteed?
No. Because many of our services involve professional work and time spent by our team, refunds cannot always be guaranteed. Each request is evaluated individually to reach a fair solution.
How do I request a refund?
If you believe you are eligible for a refund, please contact our support team via:
Send us an email using the email account you use to access your Xolo account, along with a short explanation of the situation and the add-on or service in question.
Our team will review your request and get back to you as soon as possible.