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What if my customer has made the payment but it hasn't arrived yet?

Ultimo aggiornamento: August 31, 2023

If your customer made the payment more than 5 business days ago and the funds haven't arrived in your personal bank account, then you should first make sure that your customer entered the banking details as they appear on the invoice that you sent to them.

If you are certain that the banking details were entered correctly, then please ask for a payment receipt from your customer and send it to us. We will then investigate on our end.

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