What if my customer has made the payment but it hasn't arrived yet?

Last updated: March 11, 2021

If your customer has made the payment more than 2 business days ago and the funds aren't visible on your Xolo Go account, then you should first make sure that your customer entered your banking details as they appear on the invoice that you sent to them.

If you are certain that the banking details were entered correctly, then please ask for a payment receipt from your customer and send it to us. We will then investigate further with our partner banks.

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