we help you?
ID-cards & Software
Having problems with your ID card? Here we cover the most common issues with in-depth troubleshooting and step-by-step guides.
- What do I need in order to use my digital ID-card and Xolo Leap services online?
- Can I change the location of my e-Residency card pick-up point?
- Can I apply for an extension to pick up my e-Residency card?
- Where can I get a smart card reader?
- How do I use the +iD smart card reader?
- How can I check the validity of my identity document?
- How to update eID software?
- How to install the ID-software on Windows OS?
- How can I install the ID software on Mac OS X?
- Troubleshooting Win OS ID card & software issues
- Troubleshooting Mac OS X ID-card & software issues
- What if I can only log into some of the e-services (Mac OS X)?
- What if I get the message "No readers found" (on Mac OS X 10.11.4 and later)
- How do I know if I need to renew my ID card certificates?