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  1. Perguntas Frequentes
  2. Income
  3. Receiving payments

What if my customer has made the payment but it hasn't arrived yet?

Última atualização: May 24, 2022

If your customer has made the bank transfer more than 2 business days ago and the funds aren't visible on your Xolo Go account, then you should first make sure that your customer entered your banking details as they appear on the invoice that you sent to them.

If you are certain that the banking details were entered correctly, then please ask for a payment receipt from your customer and send it to us. We will then investigate further with our banking partner.

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