Your reward is paid to the bank account you added on the Xolo platform, within 30 days* once both you and your referred contact are active customers.
A referred user becomes an “active customer” once they pay their first subscription invoice — that’s why this period needs to elapse before the reward is issued. If they joined through a promotion that includes free subscription months, the 30 days start from their first actual subscription payment.
The same applies to you: if you joined Xolo through a promotion with free subscription months and haven’t paid your first subscription invoice yet, your referral reward — and the reward for the person you referred — will be on hold until you do. Once you’ve paid it, the reward is issued within 30 days*.
If you have any questions about your payout, write to us at ayuda@xolo.io — we're always happy to help.
*In exceptional cases, payment processing may take slightly longer.
For more information, please see the legal terms and conditions of the "Share & Earn" referral programme.