Xolo takes tax compliance and the quality of our customer experience seriously. We maintain internal quality controls and have dedicated teams focused on identifying issues and addressing them as quickly as possible when they arise.
If you've provided complete and accurate information to us and an issue is identified with your reporting, we'll review the situation in accordance with our Service Agreement. Every case is assessed individually based on its specific circumstances.
Our Service Agreement sets out the framework for Xolo's contractual responsibility, including a liability limit of up to six months of subscription fees, where applicable. This ensures that each situation is handled consistently and in line with the agreed terms.
Our long-term success depends on delivering a reliable service, maintaining high-quality standards, and reviewing any issues responsibly and transparently in accordance with our Service Agreement, detailed during your subscription process.
Once you become an active customer, you can review your Service Agreement at any time in your Xolo account by navigating to: Your name (bottom-left menu) → Business Settings → Documents → Agreements.